Business Process Analyst

Introduction

Elite Software Automation (ESA) is a boutique consulting firm that helps successful, fast growing businesses become even more successful by increasing their profit margin, and enabling scalable growth through process optimization, custom systems, and automations.

Our clients are established 7 and 8 figure enterprises with service-intensive business models. They are companies who are good at getting clients and making sales, but as they scale, they face challenges in running the back-end of their businesses. They generally have issues with the effectiveness and efficiency of operational processes, systems that should run those processes, and automations, or the lack of them.

This is where we come in. We turn our client businesses from chaos to order and transform their operations into more lean, more profitable, and more automated machines.

We fix process issues by expertly designing and implementing all-round detailed business processes that assure effective and efficient operation in any all relevant business area.

Role of Business Process Analyst in ESA 

In this job, you are ultimately responsible for creating the results for our clients' business operations. You will be ultimately responsible for the client's business processes and how their actual business operations work.

When you get a new client, it will be your responsibility to thoroughly investigate the client's day-to-day operations and reconstruct the client's current business processes. You will examine all their current systems, data, records, documents, communication logs, and other artifacts of their business. You will interview all their key staff, managers, and other individuals. You will conduct other investigation as appropriate. And you will ultimately reconstruct in detail the client's current as-is business processes, capturing all appropriate process scenarios, structure, and other inner workings of the business processes.

It will then be your responsibility to use your business process expertise to improve the client's business processes in a way that will enable a more profitable, efficient, and scalable business. This will not be one of those cases where you will just apply cookie-cutter solutions. You will actually need to work from root principles to find out sub-optimialities and issues in current business processes and then re-engineer the business processes of the client and define the exact desired processes that will need to be implemented to achieve the results goals, and it will be your responsibility to ensure that the desired processes you engineer will actually be able to successfully work in our client's day-to-day business operations.

You will then work with our technical team to get a systems solution designed that will actually implement, enforce, and automate the desired to-be processes in the client's business. While it is the technical team who is responsible for the technical side of the design, it is ultimately your responsibility to ensure that the design will actually meet the business needs and enable the implementation of the desired business processes that have been crafted by you. It is also your responsibility to ensure that as the systems are built and made ready for implementation, that they actually meet the needs of implementing the desired processes you defined and will work for the client's day-to-day business.

Expectations

This position requires the following skills and experience:

• Practical commercial experience of successful business process re-engineering, business process automation, business process optimization, and other forms of business process improvement;
  
• Intricate and in-depth knowledge in the subject of business process re-engineering. You must have experience and skill of in-depth current business process reconstruction, identification of intricate ways that business process can be re-engineered for improvement, development of improved business processes, and practical implementation of improved business processes. It is expected that you must have a rigorous theoretical knowledge of the core principles of this subject and be able to come up with custom to the situation solutions as opposed to recycling off-the-shelf cookie-cutter case studies;
  
• Analytical skills to discern confusing information, separate reality from perception, and process large amount of information while maintaining rigorous analysis;
  
• Ability to conceptualize and simulate business processes in a way that can allow you to find business process inefficiencies and refine the theoretical business process so that it will be efficient and produce results;
  
• Ability to create effective logical rules that will be able to govern business processes and systems, and direct business jobs or automations to be executed correctly;

• Requirements For Skills and Experience within Levels
  
  This job accepts candidates for two levels. Both levels require experience and expertise within the subject. There is no junior or entry level available for this job. You should only apply if you have deep experience and expertise within the subject. The hiring process for this job is extremely thorough and involves intricate knowledge tests as well as practical skill testing assignments. By the time we make a hiring decision, we will have a very detailed idea of your expertise, experience, skills, and abilities. Therefore, if you don't meet the below requirements, we encourage you to not apply for this position, as you will simply be wasting your time. Additionally, if you apply for either of the levels and fail to prove sufficient expertise, skills, and abilities, you will not be able to apply again for any level of this job for another 2 years.
  
  
  Advanced and Senior Level:
  • Starting pay USD $110-150K/year, exact offer will depend on your evaluated skill level, further pay promotions available depending on actual performance once on the job.
    
  • This Level is for highly experienced and highly skilled senior experts with extensive expertise across the fields of business process analysis, business process re-engineering, business process automation, business process optimization, and other business process improvement.
    
  • Extensive commercial experience of leading successful engagements involving business process analysis, re-engineering, automation, optimization, and other forms of business process improvement is required for this Level.
    
  • Both breadth and intricate depth of knowledge of the theory and the practical implementation of business process analysis, re-engineering, automation, optimization, and other improvement is required for this Level.
    
  • This Level is expected to expertly and independently conceptualize, execute, lead, manage, and oversee end-to-end business process analysis, re-engineering, automation, optimization, and improvement engagements for our clients, and will be held accountable for the overall results of the entire engagement. It will be expected that professionals of this Level will be able to deliver results quickly and effectively to clients within the context of our organization.
    
  • If you do not meet the above requirements at this time, you should not apply for this Level, and instead apply for Mid-Level.
    
  • Applicants for Advanced/Senior Level will be evaluated to a higher standard in the hiring process and failure to meet said higher standard will result in a denial of application with no possibility to reapply for the next 2 years for either Level.
    
  
  Mid-Level:
  • Starting pay USD $80-100K/year, exact offer will depend on your evaluated skill level, further pay promotions available depending on actual performance once on the job.
    
  • This Level is for experienced and skilled professionals with intricate and thorough knowledge of the business process re-engineering subject, who can deliver business process optimization, automation, and improvement projects within the context of our team with limited supervision by a senior expert.
    
  • Applicants for Mid-Level are expected to possess strong analytical abilities, solid knowledge of fundamentals of business processes, and ability to carry out detailed operational process investigations, diagnose business process problems, recommend business process solutions, model and simulate them, and work with technical implementation of technical solutions designed for them, and you should be good with details.
    
  • Applicants for Mid-Level are expected to have real commercial experience in successfully performing key functions on projects involving business process automation, business process optimization, and business process improvement, successfully completing your part of the analysis and implementation parts of said projects.
    
  • Do not apply unless you meet the above requirements, instead come back when you do. If you apply and fail to prove sufficient expertise, knowledge, and abilities to qualify for the job, you will not be able to apply again for another 2 years.
• Hiring Process:
  
  The hiring process for this position is entirely driven by the candidate's performance and abilities. No hiring decision is made based on what it says in the candidate's resume or any credentials the candidate may claim to have. Each candidate is required to demonstrate practical abilities and all decisions are made entirely based on what the candidate actually demonstrates during the hiring process.
  
  1. Application Form
     
  2. Online Abilities Test
     
  3. Interview with Senior Management
     
  4. Detailed Practical Test Assignment
     
  5. Evaluation of Practical Assignment
     
  6. Offer
     
  7. Evaluation Period on the Job
     
  8. Full Admission to the Team