Customer success expert

Are you passionate about delivering exceptional customer service and building meaningful relationships? At Mozio, we're looking for a dedicated Customer Success Expert to ensure our customers, service providers, and partners experience the highest level of support.

In this role, you'll be the go-to person for handling customer inquiries via phone and email, resolving issues efficiently, and exceeding expectations at every turn. Your mission will be to make every customer feel like part of the Mozio family, always delivering service with a smile Responsibilities

Your task as a Customer success expert is to build lasting relationships between Mozio and its customers, ensuring their expectations are met and exceeded. You will be responsible for managing incoming calls, emails, and chat messages from customers, service providers, and partners. Your goal is to maintain excellent service standards, respond efficiently to customer inquiries, and uphold high customer satisfaction.

Requirements

• Excellent communication skills in English at an upper intermediate (B2) level or above

• At least 2 years of experience in customer support

• A third language (Spanish, French, Italian, German, Chinese, or Portuguese) is a plus

Given that this position is fully remote, we need to make sure that your tech equipment will help you achieve your goals:
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• Laptop updated enough to support current web applications (ZenDesk, Google Suite, Slack, etc)
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• Smartphone updated enough to support current mobile versions of the most used applications (Google Suite, Slack, etc)
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• High-speed wifi connection
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• Backup computer
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• Backup internet connection. In case your connection is down, you need to find an alternative place or connection to continue with your work

About the role

• The job is full-time, requiring 5 days of work per week (which may include weekdays and/or weekends), with 8-hour shifts each day

• You'll be employed as a contractor, so you'll have all the flexibility you need

• We offer 4 paid weeks off per year