Support Agent

Airtm is the global wallet to receive payments and withdraw money wherever you want. It offers an integrated virtual account in the United States, direct withdrawals from platforms such as Payoneer, and access to more than 500 methods for adding and withdrawing funds.

About the role:

The commOps support team is responsible for attending and resolving the needs of our users, relying on procedures and tools provided by Airtm, to ensure that we comply with all applicable operational requirements and best practices of our operation.

What you’ll be responsible for:

-Respond and solve the needs of our users through ticketing packages 

-Achieve the objectives set by your team based on the operation

-Report immediate and prioritized needs of our users

-Fulfill a working day

-Attend team meetings.

Experience, skills & stack required:

-Experience in customer support with technology programs

-Availability of schedule

-Have computer equipment and stable internet access

-Demonstrated analytical, empathic skills and teamwork

-Curiosity and proactive

-Familiarity with cryptocurrency

-English speaker  

Application Instructions: 

Please apply only if you are from Latin America or the following countries!

-Sri Lanka

-Vietnam

-WAEMU countries (Benin, Burkina Faso, Côte D'Ivoire, Guinea-Bissau, Mali, Niger, Senegal, and Togo)

-Tanzania