Operations Manager

About Uplift

Uplift is a dynamic agency specializing in global talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 52 countries, we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates global networks, AI, and advanced recruitment tools. Beyond recruitment, we engage with our audience through our podcast, newsletter, and webinars, ensuring we stay at the forefront of talent acquisition and global HR trends.

About Our Client

Our client is a global leader in beauty, with a proud heritage of over 50 years.

We are looking for a proven Operations Manager to step into the role and help drive the company’s continued success in Nigeria.

Requirements

Job Responsibilities

• Lead and manage end-to-end operations, including warehousing, logistics (inbound & outbound), inventory control, and customer service.
• Drive operational excellence to ensure product availability, high service levels, and customer satisfaction.
• Oversee the management and development of Service Points to ensure effective distribution and customer accessibility.
• Manage supply chain processes, including importation, customs clearance, inventory planning, and supplier relationships.
• Supervise and develop teams across operations and customer service, fostering high performance and a strong service culture.
• Collaborate with cross-functional teams (Sales, Marketing, Finance, Global Planning) to align operations with business objectives.
• Ensure compliance with local regulatory requirements, including product registration, labeling, and sanitary controls.
• Oversee customer service strategy and delivery, ensuring efficiency, high quality, and alignment with global standards.
• Lead operational projects, process improvements, and cost-saving initiatives to optimize performance and support business growth.
• Ensure health, safety, and environmental standards (HSE) are maintained across operations.

Candidate Requirements

• Proven experience in operations and warehouse management, supply chain, logistics and customer relations ideally within the cosmetics, wellness, FMCG, pharmaceuticals or direct product selling industries.
• Minimum 5 years in a similar leadership role, managing operations across multiple locations.
• Strong people management and leadership skills with proven experience in building, developing, and motivating teams.
• Experience with importation, customs clearance processes, and working within fast-growth business environments.
• Process-oriented with strong analytical and capacity planning skills.
• Excellent communication, negotiation, and problem-solving abilities.
• Fluent in English, both written and spoken.
• Entrepreneurial, results-driven mindset with a strong focus on customer satisfaction and operational efficiency.
• Comfortable working in a dynamic, fast-paced, and evolving international environment.

Benefits

• Opportunity to work for a globally recognized brand in the beauty and wellness sector.
• Exposure to international markets and collaboration with global teams.
• A dynamic, people-focused work environment with career development opportunities.
• Being part of a company committed to sustainability, innovation, and empowering individuals.
• Competitive compensation package and benefits.